Terms and Conditions

Last updated: 17/08/2025

1. Introduction

Welcome to Past Tenants, a platform dedicated to sharing authentic tenant experiences and property reviews. These Terms and Conditions govern your use of our website and services.

By accessing or using our platform, you agree to be bound by these terms. If you disagree with any part of these terms, you may not access our service.

2. Definitions

"Service" refers to the Past Tenants website and platform
"User" refers to any individual accessing or using our Service
"Content" refers to reviews, comments, photos, and any other material posted on our platform
"Property" refers to any residential property listed or reviewed on our platform

3. User Accounts and Registration

To access certain features of our Service, you must create an account. You are responsible for:

  • Providing accurate and complete information during registration
  • Maintaining the security of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use of your account
Important:

You may not create multiple accounts or use false information. We reserve the right to terminate accounts that violate these terms.

4. Acceptable Use Policy

You agree to use our Service only for lawful purposes and in accordance with these Terms. You agree not to:

Prohibited Activities

  • Post false or misleading reviews
  • Harass, threaten, or intimidate other users
  • Post content that is defamatory or libelous
  • Violate any applicable laws or regulations
  • Attempt to gain unauthorized access to our systems

Encouraged Activities

  • Share honest, firsthand experiences
  • Provide constructive feedback
  • Respect other users' privacy
  • Report inappropriate content
  • Help maintain a positive community

5. Content Guidelines and Standards

All content posted on our platform must meet the following standards:

Content Requirements:

  • Based on personal, firsthand experience
  • Accurate and truthful
  • Respectful and constructive
  • Compliant with local laws and regulations

Review Verification:

If you upload multiple reviews, you may be asked to provide proof of residency to verify the authenticity of your experiences.

Prohibited Content:

  • False or misleading information
  • Personal attacks or harassment
  • Spam or commercial advertising
  • Content that violates privacy rights

6. Intellectual Property Rights

Our Service and its original content, features, and functionality are owned by Past Tenants and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Your Content:

  • You retain ownership of content you post
  • When you delete your account, your posts will belong to Past Tenants
  • You grant us a license to use, display, and distribute your content
  • You are responsible for ensuring you have rights to share your content
  • We may remove content that violates these terms

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by ourPrivacy Policy, which is incorporated into these Terms by reference.

Our Commitment:

  • We protect your personal information
  • We never sell your data to third parties
  • You control your account and data

8. Disclaimers and Limitations

Service Availability:

We strive to provide reliable service but cannot guarantee uninterrupted access. We may temporarily suspend the service for maintenance or updates.

Content Accuracy:

Reviews and content are user-generated and represent individual experiences. We do not verify the accuracy of all content and cannot guarantee its reliability. However, we may reach out to users to request proof of residency to verify they had lived at the reviewed property when required.

Limitation of Liability:

Past Tenants shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Service.

9. Account Termination

We may terminate or suspend your account immediately, without prior notice, for any reason, including without limitation if you breach these Terms.

Grounds for Termination:

  • Violation of these Terms and Conditions
  • Posting false or misleading information
  • Harassment or abusive behavior
  • Spam or commercial misuse
  • Any illegal activity

10. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by:

  • Posting the new Terms on our website
  • Sending email notifications to registered users
  • Displaying a notice on our platform

Important: Your continued use of the Service after any changes constitutes acceptance of the new Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions. Any disputes arising from these Terms will be resolved in the courts of Australia.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us using our contact form.

Contact Us

These Terms and Conditions were last updated on 17/08/2025. For questions about these terms, please contact our legal team.