Welcome to Past Tenants, a platform dedicated to sharing authentic tenant experiences and property reviews. These Terms and Conditions govern your use of our website and services.
By accessing or using our platform, you agree to be bound by these terms. If you disagree with any part of these terms, you may not access our service.
2. Definitions
"Service" refers to the Past Tenants website and platform
"User" refers to any individual accessing or using our Service
"Content" refers to reviews, comments, photos, and any other material posted on our platform
"Property" refers to any residential property listed or reviewed on our platform
3. User Accounts and Registration
To access certain features of our Service, you must create an account. You are responsible for:
Providing accurate and complete information during registration
Maintaining the security of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized use of your account
Important:
You may not create multiple accounts or use false information. We reserve the right to terminate accounts that violate these terms.
4. Acceptable Use Policy
You agree to use our Service only for lawful purposes and in accordance with these Terms. You agree not to:
Prohibited Activities
Post false or misleading reviews
Harass, threaten, or intimidate other users
Post content that is defamatory or libelous
Violate any applicable laws or regulations
Attempt to gain unauthorized access to our systems
Encouraged Activities
Share honest, firsthand experiences
Provide constructive feedback
Respect other users' privacy
Report inappropriate content
Help maintain a positive community
5. Content Guidelines and Standards
All content posted on our platform must meet the following standards:
Content Requirements:
Based on personal, firsthand experience
Accurate and truthful
Respectful and constructive
Compliant with local laws and regulations
Review Verification:
If you upload multiple reviews, you may be asked to provide proof of residency to verify the authenticity of your experiences.
Prohibited Content:
False or misleading information
Personal attacks or harassment
Spam or commercial advertising
Content that violates privacy rights
6. Lease Transfer Listings
Past Tenants provides a marketplace-style feature for tenants to list eligible lease transfers. By creating a lease transfer listing, you acknowledge and agree to the following conditions:
You must be the current lawful tenant or be authorised to represent the tenant for the property listed.
You are solely responsible for the accuracy of all information provided, including rent, lease dates, remaining term, fees, amenities, parking and internet details.
Listings automatically expire after 14 days unless renewed. Expired listings may be hidden or closed.
Contact information is protected; enquiries are routed via our platform messaging (no public emails/phones).
You must comply with your lease agreement and local tenancy laws, including any requirements to obtain landlord/agent consent to transfer a lease.
Paid or promoted listings (if offered) are clearly labelled. Fees for optional promotion are non‑refundable once a campaign has commenced.
We may remove or suspend listings that are misleading, fraudulent, duplicate, or otherwise violate these Terms.
Prohibited for Lease Transfers:
Asking for unlawful key money or fees not permitted by law
Posting properties you do not presently lease or have authority to list
Publishing personal contact information in the listing description
7. Messaging and Communication
Past Tenants provides an internal messaging system to facilitate communication between users, particularly for lease transfer inquiries. By using our messaging features, you agree to the following:
Messages are private between the sender and recipient, but may be reviewed by our moderation team if reported for violations.
You must not share personal contact information (phone numbers, email addresses, social media handles) in messages, unless the conversation has progressed to a point where both parties consent to exchange details.
Messages must comply with our Acceptable Use Policy and Content Guidelines.
Spam, harassment, fraudulent offers, or any attempt to circumvent our platform for commercial purposes is strictly prohibited.
We reserve the right to suspend or terminate messaging privileges for users who violate these terms.
Messages related to lease transfers must be genuine inquiries or responses. Users may not use the messaging system to solicit unrelated services or goods.
Best Practices for Messaging:
Be respectful and professional in all communications
Respond to inquiries in a timely manner
Report any suspicious or inappropriate messages immediately
Keep conversations relevant to the lease transfer or review topic
8. Intellectual Property Rights
Our Service and its original content, features, and functionality are owned by Past Tenants and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
Your Content:
You retain ownership of content you post
When you delete your account, your posts will belong to Past Tenants
You grant us a license to use, display, and distribute your content
You are responsible for ensuring you have rights to share your content
We may remove content that violates these terms
9. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by ourPrivacy Policy, which is incorporated into these Terms by reference.
Our Commitment:
We protect your personal information
We never sell your data to third parties
You control your account and data
10. Disclaimers and Limitations
Service Availability:
We strive to provide reliable service but cannot guarantee uninterrupted access. We may temporarily suspend the service for maintenance or updates.
Content Accuracy:
Reviews and content are user-generated and represent individual experiences. We do not verify the accuracy of all content and cannot guarantee its reliability. However, we may reach out to users to request proof of residency to verify they had lived at the reviewed property when required.
Limitation of Liability:
Past Tenants shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Service.
11. Account Termination
We may terminate or suspend your account immediately, without prior notice, for any reason, including without limitation if you breach these Terms.
Grounds for Termination:
Violation of these Terms and Conditions
Posting false or misleading information
Harassment or abusive behavior
Spam or commercial misuse
Any illegal activity
12. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of any material changes by:
Posting the new Terms on our website
Sending email notifications to registered users
Displaying a notice on our platform
Important: Your continued use of the Service after any changes constitutes acceptance of the new Terms.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions. Any disputes arising from these Terms will be resolved in the courts of Australia.
14. Contact Information
If you have any questions about these Terms and Conditions, please contact us using our contact form.