Privacy Policy | Past Tenants

1. Introduction

At Past Tenants, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using our Service, you consent to the data practices described in this policy. We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal information.

2. Information We Collect

Personal Information

We collect information you provide directly to us, including:

Email address and contact details
Name and profile information
Property reviews and ratings
Photos and media content
Account preferences and settings

Automatically Collected Information

We automatically collect certain information when you use our Service:

Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent, interactions)
Location data for property searches
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

Service Provision:

• Provide and maintain our platform
• Process your reviews and content
• Enable user interactions
• Send service-related communications

Improvement:

• Analyze usage patterns
• Improve our services
• Develop new features
• Personalize your experience

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

With Your Consent

We may share your information when you explicitly consent to such sharing.

Service Providers

We may share information with trusted third-party service providers who assist us in hosting, analytics, payment processing, and customer support.

Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

Security Measures:

Secure authentication systems
Regular security assessments
Access controls and monitoring

Important:

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

6. Your Rights and Choices

You have certain rights regarding your personal information:

Access and Control:

• Access your personal information
• Update or correct your data
• Delete your account
• Export your data

Note: When you delete your account, all of your reviews will be retained and assigned to Past Tenants to ensure valuable data is not lost for the community.

Communication Preferences:

• Opt out of marketing emails
• Control notification settings
• Manage cookie preferences
• Choose data sharing options

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

Retention Periods:

Account Data: Until account deletion or 7 years after last activity
Review Content: Until deleted by user or account termination
Usage Data: 2 years for analytics and service improvement

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform:

Essential Cookies:

Authentication and security
Session management
Basic functionality

Analytics Cookies:

Usage analysis
Performance monitoring
Service improvement

9. Third-Party Services

Our platform may integrate with third-party services that have their own privacy policies:

Third-Party Services We Use:

Authentication: Supabase for user authentication and data storage
Analytics: Google Analytics for usage analysis
Maps: Google Maps for property location services
Email: SendGrid for email communications

10. Children's Privacy

Age Restriction:

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the updated policy on our website
Sending email notifications to registered users
Displaying prominent notices on our platform
Updating the "Last updated" date

Important: Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us using our contact form.

This Privacy Policy was last updated on 17/08/2025. For questions about our privacy practices, please contact our privacy team.